Frequently Asked Questions
Custom Photo LED Lights: You can upload any .jpeg, .jpg, .png, or other photo format. Please ensure your photo is not blurry and is well-lit.
Custom Logo LED Lights: We prefer to have the original .svg, .ai, or other vector files. If you only have a .jpg, .jpeg, or other non-vector file, additional charges may apply. We will not accept a picture of a computer screen.
Custom Design LED Lights: We prefer the original .svg, .ai, or other vector files. If you only have a non-vector file, additional charges may apply. You can also send us an idea for a design you'd like us to create.
We can use photos of any quality to create your light, however, be aware that the higher quality the photo is, the better your light will look. We cannot edit any photos to increase the sharpness or clarity. If the original photo is blurry, the light will also look blurry in the same places.
If you have questions about whether a specific design will work, please email us at led62.info@gmail.com. We're happy to take a look before you commit to an order.
Non-custom orders ship within 2 business days (Monday–Friday).
For custom orders, we typically ship within 2 business days, though this can vary depending on the quality of the file submitted.
We do not utilize any ink to engrave your light. As a result, the light will only shine one color at a time, which depends on which color you have selected via the remote. There are 16 different color options available.
Yes! Peel the brown paper off if it is still attached. We leave it on during shipping to protect the acrylic surface.
This is typically due to low battery power. Batteries generally last about 3 days of continuous use. Try replacing the batteries or plug the base in with the included USB cable to see if that fixes the issue.
This usually means the remote frequency doesn't match the base. Make sure you're using the original remote that came with your light. Our bases and remotes are custom manufactured and are not interchangeable with other brands — even if they look similar.
Yes! Replacements can be ordered under the "Shop All" tab. You can order a new set of the base + remote + charger for $10 plus shipping.
Yes! We offer discounts on bulk purchases for orders that are exactly identical (same image, no changes) for quantities over 10. Contact us at led62.info@gmail.com to discuss bulk pricing.
Returns and exchanges are accepted within 30 days of receiving the product. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We do not accept returns or exchanges for custom items.